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Questions About Our Products & Services
Are our products Genuine?
Yes of course. We stand out in the POS business because of our expertise in this area. We work directly with manufacturers and represent major brands. This guarantees quality and best price. We know the products so we don't just sell but we support you free of charge. We have a dedicated Customer Support Center working daily to cater to your needs.
Aside selling Point of Sale Hardware, Do you provide solutions?
Yes you do. We have a vast array of Point of Sale Implementations cut across various industry types and business sizes. You are sure going to get it Right the First time if you work with us.
Online Shopping Questions
We frequently give amazing deals with discounted prices, You could always observe so you don’t miss out.
Can I Pay Online?
Yes you can pay via mobile bank transfer
Can I Pay on Delivery?
Yes we provide pay on delivery services too although limited to some locations. Pay on Delivery option will appear on check out If your order is eligibe.
What’s your Delivery Charge?
We charge based on location and weight of item
Do you provide After Sales Services?
Yes, we love to keep our customers satisfied so we provide services needed to help.
Where are you located?
Our head office is at Abuja
Is my personal data secured?
Yes, your personal data is safe and secured. We have great respect for customer’s confidentiality.
How do I place my order?
Shopping on www.retailpos.com.ng is easy!
Find your desired Product and Add to Cart using the Cart Button
Select desired Accessories or Optional Products and Click on the Check Out Button When done
Fill in your Personal and Shipping Details
Select a Delivery Method and Desired Payment method
Finalise your Purchase
How do I track my order?
Delivery related messages will be sent to you via email. Once your order is on transit, you can use the order tracking id to track its status. The order tracking link would also be sent to you.
How do I cancel my order?
You can cancel an order by mailing us or contacting Customer Support stating your order id and requesting cancellation.
Do I need an account to shop on www.retailpos.com.ng?
No you don’t need to have an existing account to shop with us. Simply fill in your details when requested to.
Questions about Payments
What payment methods are available?
We provide Pay on Delivery service, Bank Transfer/Deposit or Online Payment. Available options will be displayed on checkout.
I prefer to pay on delivery, do you provide such services?
Yes, we provide this service.
What is your standard shipping price or do you charge based on location?
We charge based on location and weight of item as low as N500.
Are there hidden charges attached to any order?
There are no hidden costs or charges when you order on www.retailpos.com.ng. All costs are 100% visible at the end of the checkout process. If for any reason you are charged extra you will be duly invoiced.
What delivery options are available?
We offer Self-Pick service, pickup from our Partner locations, Express Delivery and we also deliver to your doorstep.
Will my items be delivered to my address?
Yes, but in cases where our logistics company cannot get to you, you will be required to pick up at an alternative drop-off location.
What assurance would you provide for item safety?
We provide a 100% assurance for item safety and will take full responsibility in case of any damage before delivery.
Can someone collect my package on my behalf?
Yes but subject to verification by you.
Do I need to show any document when collecting my package?
Yes. Please show your ID to the delivery associate or at pick up station.
Returns & Refunds
Do you accept returns and refunds?
Yes we do accept returns within 7 days of delivery subject to our Return Policy.
What are your modalities for returns?
Eligible RETURNS can be made not later than 7 days after delivery if;
PRODUCT IS NOT WHAT WAS ORDERED
PRODUCT IS DAMAGED
Our Customer Support Desk will try to resolve issues with customers at no extra cost. This includes and is not limited to installation and troubleshooting assistance on-site and offsite.
If issue resolution fails, Product will be replaced and resent to customer at no extra cost.
However if Product is not the intended product for use, we can exchange for the right product. Delivery fees applies to customer.
If product is not available a COMPLETE REFUND will be made.
For order cancellations after payment and delivery, customer gets a PARTIAL REFUND. Customer bears 10% processing fee and cost of delivery.
All REFUNDS are made within 2 working days of Return Item Inspection
Will I be refunded my money when I make returns?
Yes for valid returns.
How long before my money gets back to me?
Within 2 working days after return package inspection
Our Terms & Conditions of Service
Find complete Terms and Conditions here.
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